passports and visas

U.S. and Canadian citizens must have a valid passport for all international travel. Ensure your passport remains valid for at least six months beyond your return date and has enough blank pages for visas. Remember, it's solely your responsibility to obtain the necessary travel documents. Failure to do so could result in denial of boarding or entry without refund.

Additionally, some destinations require visas for U.S. and Canadian citizens. Refer to our list to see if a visa is needed before departure or if obtaining one upon arrival is recommended. If a country is not listed, no visa is required for U.S. and Canadian citizens. This information is also provided in your Pre-Travel Documentation.

For citizens of other countries, please consult the relevant consular office for entry requirements for your trip.

Privacy

We Went Where, prioritizes the privacy and security of our customers' personal information. We collect and use data only for the purpose of facilitating travel bookings and providing exceptional service. Any information shared with us, including contact details and payment information, is kept confidential and used solely for transactional purposes. We do not sell or share customer data with third parties for marketing purposes. Our website may use cookies for an improved user experience, and we ensure that any data collected is used responsibly and in compliance with applicable privacy laws. Customers have the right to access, correct, or delete their personal information at any time. For further details on how we handle data, please refer to our full Privacy Policy.

Security

We are committed to ensuring the security of our customers' data and transactions. We employ industry-standard encryption technologies to protect sensitive information such as payment details and personal data during transmission. Our systems are regularly monitored for any potential security threats, and we continuously update our security measures to stay ahead of emerging risks. Access to customer data is restricted to authorized personnel only, and we conduct regular training sessions to educate our staff on security best practices. In the event of any security incidents, we have procedures in place to promptly address and mitigate any potential impacts. Your trust and confidence in our security measures are of utmost importance to us.

Cancellations & Refunds

We understand that plans can change, which is why we offer a flexible cancellation policy. Customers are eligible for a full refund if they cancel their booking at least 30 days prior to the scheduled travel date. Any cancellations made within 30 days of the travel date may be subject to cancellation fees. Please note that refunds will be processed in accordance with the original payment method. We strive to provide our customers with peace of mind and flexibility when it comes to managing their travel arrangements..